Point-Of-Sale (POS) Terminal Industry ESG Thematic Report, 2022: Grand View Research, Inc.

Sustainability Assessment, Policies & Regulations, ESG Issues, Infrastructure Developments, Company Profiles, Benchmarking, SWOT, Company ESG Disclosure Scores

The average ESG disclosure score for the point-of-sale terminal Industry is between 60% and 70%. Our proprietary Environment, Social, and Corporate Governance (ESG) scoring framework analyzed 65 parameters across ESG, as represented in the methodology section of this document. Hewlett Packard Inc., Toshiba Corporation, Panasonic Corporation, and seven more market leaders were part of our research. Six out of 10 companies we researched scored above the average industry score. However, three market leaders need to focus more on ESG reporting and transparency, as they scored well below 50%.
Our research shows that most of the sustainability-related revelations have been made around ecological measurements, which stand at almost 75%, followed by governance and social with a score of ∼ 60% and ∼ 50%, respectively.  
Point-Of-Sale (POS) Terminal Industry ESG


Environmental insights

During the COVID-19 pandemic, the global transition from the coin- and paper-based payments to digital transactions implies that the quantity of Point-of-Sale (POS) terminals is rapidly growing. However, this development is accompanied by liability; not exclusively to consider the effect the increased number of gadgets has on various factors like financial incorporation, additionally with the ecological impact of the assembling process of payment terminals, their transportation, use, support, and end-of-life handling. 

One of the major players in the POS terminal market, HP, has ensured that overall sustainability performance is under the supervision of its chief sustainability & social impact officer along with the VP & head of sustainable impact operations. The company has also targeted to reach Zero waste in operations by 2025 and had reported the lowest rate of emission &energy consumption for 2020. Furthermore, the ISO 14001 accreditation plays a significant part in guaranteeing appropriate ecological cycles/frameworks across different locales of companies.
Our research revealed that all facilities of Panasonic Corporation have ISO 14001 certification, while Cisco Systems Inc. has only 31 sites that are certified with a total of 21 ISO certified facilities under HP.

Social insights

Predominantly, social metrics consist of an assessment that covers both the parameters–human capital and community. The variables that are accounted for in this classification are employee turnover rate as well as their wellbeing & security, including injury rates, and OHSAS certificates, alongside government assistance provided to both workers & clients. Among the companies within the sector, Toshiba Corporation ranks highest on the social pillars with a score of around 90%. It has standardized robust human rights checking components not only within its own operations but also across the supply chain. It also considers the health and safety of its employees as a priority factor. Therefore, in 2020, Toshiba acquired ISO 45001certificationsfor 100% manufacturing sites. A vast majority of organizations have conducted customer satisfaction studies, however, only a few have revealed the quantitative outcomes, which is surely an area of improvement.

Samsung Electronics is an exception, which has one of the highest employee turnover rates (18.10%) despite having comprehensive healthcare plans for employees. 

Governance insights

The Governance aspect within ESG evaluation is one of the principal foundation stones of an association, which integrates various estimations, including business ethics, board structure, monetary issues, payoff, succession planning, and statutory audits, among others. As per Grand View Research’s ESG scoring model, HP ranks the highest in corporate governance among its peers operating in the point-of-sale terminal market. The organization has the highest number of independent directors (more than 91% of the board includes autonomous chiefs or independent directors), which enhances corporate responsibility and administrative principles in accordance with investors and consumers. HP has a designated Chief Information Security Officer (CISO) who monitors privacy-related issues. It also has the highest percentage of female members on its board, which is above 45%. This depicts a positive diversity initiative, and the incorporation of planned annual incentives for its top executives, linked to the sustainability performance, helps boost accountability for sustainability performance. 

As per Grand View Research’s ESG scoring model, HP ranks the highest in corporate governance among its peers operating in the point-of-sale terminal market. 

Country-level Insights

Despite the surge in demand for POS terminals globally, there have been some disadvantages associated with the generation & disposal of e-waste during the end-of-life of POS equipment, customer data privacy & security, and supply chain disruption, among others. Therefore, to combat these challenges, most legislation and policies as of now allude to the standard of "Extend Producer Responsibility” that expects makers to acknowledge liability regarding all stages in an item's lifecycle, including its final disposal.

In September 2021, Elo Touch Solutions, Inc. collaborated with CERTIFY Health to offer a patient self-administration arrangement.


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